UX Researcher

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a UX Researcher at iManage Means…

You will impact the direction for a suite of enterprise software solutions across multiple domains (Security, AI/ML, Productivity, etc.) built for web, mobile, and desktop consumption. As a UX Researcher, you will play a critical role in shaping the user experience by uncovering insights that inform product direction, feature design, and overall user satisfaction. You will partner closely with Product Managers, Designers, and Engineers in a fast-paced, collaborative environment.

You will be responsible for designing and documenting research plans, identifying key user personas, moderating user research sessions, and reporting findings to the project team and stakeholders. Your prime responsibility will be as a User Research advocate, identifying and removing roadblocks to research, and directing the research strategy for multiple enterprise products.

iM Responsible For…

• Establishing the foundation for both qualitative and quantitative research across 2-3 products.
• Working closely with UX, Product Management & Development teams to gain an understanding of the iManage product portfolio.
• Determining and implementing the best UX research methodology to use for a particular product/feature.
• Planning and conducting generative and evaluative research (e.g., user interviews, usability testing, surveys, etc.).
• Developing personas, user journey maps, and other artifacts to communicate user needs.
• Defining benchmarking metrics and tracking them over time.
• Moderating remote and in-person user test sessions.
• Analyzing qualitative and quantitative data to extract actionable insights.
• Collaborating with product and design teams to prioritize research needs and integrate findings into the product development cycle.
• Sharing and maintaining project data transparently in a central research repository.

iM Qualified Because I Have…

• Bachelor’s degree in Human Computer Interaction, Human Factors, Psychology, User Experience Design, Industrial Design, Industrial Engineering, or other related fields (or equivalent practical experience). M.S./M.A. (or equivalent practical experience) is preferred.
• 3+ years of experience as a UX Researcher.
• A passion for uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems.
• Experience collaborating with designers, developers and product teams across multiple products.
• · Experience in desktop, mobile or web application testing in both moderated and unmoderated environments.
• An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions.
• Excellent verbal and written communication skills.
• Experience planning long-term user research strategy.
• Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process.
• Comfort with ambiguity and fast iteration cycles.
• Experience delivering actionable insights that impact product tactically and strategically.
• Confidence to advocate for user needs when technical constraints create resistance.
• Experience spotting and prioritizing highest value initiatives in the sea of marginal improvements.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!

iM Getting To…

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Rewarding me with an annual performance-based bonus.
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
• Having multiple company wellness days each year to prioritize mental health and well-being.
• Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.

The overall US annual base salary range for this position is $103,000 – 131,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

About iManage…

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/