Strategic Consultant
London, United Kingdom
Full Time
Customer Experience
Experienced
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Strategic Consultant at iManage Means…
You will be a a legal technology thought leader, you will work within our global Business Innovation Team, driving program strategy, process, collateral development, and change. Targeting customers, partner organizations, and internal iManage functions, your primary focus will be on emerging technologies, positioning iManage consultants as the advisors of choice for legal solutions – all influenced by your ability to understand and drive success for end users of iManage solutions.
You have broad, cross-disciplinary skills, with elements of business strategy, product use, product technical, consulting, and customer success. Your prior experience as a legal professional underpins your business relationships with a rich domain knowledge of sector working practice. You understand the legal industry decision-making process and the guidance required to reach a conclusion (strategic, product, process level, etc.)
iM Responsible For…
iM Qualified Because I Have…
Bonus Points If I Have...
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our recruitment privacy statement for more information on how we handle your personal data.
#LI-Hybrid
#LI-DL1
Being a Strategic Consultant at iManage Means…
You will be a a legal technology thought leader, you will work within our global Business Innovation Team, driving program strategy, process, collateral development, and change. Targeting customers, partner organizations, and internal iManage functions, your primary focus will be on emerging technologies, positioning iManage consultants as the advisors of choice for legal solutions – all influenced by your ability to understand and drive success for end users of iManage solutions.
You have broad, cross-disciplinary skills, with elements of business strategy, product use, product technical, consulting, and customer success. Your prior experience as a legal professional underpins your business relationships with a rich domain knowledge of sector working practice. You understand the legal industry decision-making process and the guidance required to reach a conclusion (strategic, product, process level, etc.)
iM Responsible For…
- Acting as an iManage ambassador and facilitator with internal leadership teams, customer management teams, and end-users
- Acting as an iManage ambassador and facilitator with iManage partners
- Overseeing (and assisting in) the development, documentation, and scaling of best practices for a given iManage technology – with a view to driving adoption and meeting industry objectives
- Working closely with internal stakeholders, Professional Services, Customer Success, Product, Marketing, and Sales functions – all of whom will look to you for guidance on decisions that affect end users
- Working with internal stakeholders to build out scalable consulting frameworks, with a particular focus on business and non-technical workstreams, such as business strategy, requirements gathering, change management, information and data architectures
- Planning consulting engagements with a view to establishing a shared understanding of customer requirements, working practices, and business philosophy, with a specific focus on 'what success looks like' at end user and organizational levels
- Communicating strategic advice to senior stakeholders, occasionally in unfamiliar and complex situations
- Acting as a trusted advisor, conducting product demonstrations in support of business cases and demonstrating best practice to clients
- Delivering knowledge transfer sessions, supporting User Acceptance Testing with full coverage test cases, and creating client deliverables such as presentations and detailed design documentation (augmenting build and deployment guides, task lists, etc. with business use case language)
- Becoming a leading subject matter expert in iManage technologies, the wider legal technology landscape, and our role within it
- Mentoring and developing skills in junior consultants
- Providing feedback on product usage and features requested at customer sites to our Engineering and Product teams as a driver for Product roadmap
- Empowering teams within iManage to develop a rich understanding of lawyer needs, mindsets, and practices
iM Qualified Because I Have…
- 3+ years of experience working as a lawyer or 5+ years of professional experience working in a legal environment
- An understanding of the legal technology landscape and market (Legal SaaS consulting experience, a distinct advantage)
- The ability to build trust with demanding organizations such as law firms
- The ability to think strategically, enjoy multi-tasking, be innovative and drive action accordingly
- Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices and can prioritize user & functional requirements. A demonstrated ability to understand and diagnose articulated and unarticulated user needs
- Experience in design methodologies, e.g. persona identification, user research and process mapping
- Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, e-discovery, document management, knowledge management, etc.)
- Excellent client-facing skills, including workshop planning, delivery, and documentation
Bonus Points If I Have...
- Direct experience working on iManage solutions
- Experience rolling out and building adoption programs for legal AI solutions
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
- Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
- Rewarding me with an annual performance-based bonus.
- Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
- Matching my pension contribution (up to 6%)
- Offering private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
- Providing Group life cover, including life insurance, income protection, and critical illness protection.
- Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our recruitment privacy statement for more information on how we handle your personal data.
#LI-Hybrid
#LI-DL1
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