Technical Support Engineer

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Technical Support Engineer at iManage means… 

You’re passionate about problem-solving and taking ownership of your work.  You will be utilizing your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products. 

You’re about to embark on your journey with iManage.  You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe.  You will be joining a collaborative team that supports your growth and wants to see you progress your career.  

One of our leaders, Director of our Cloud Support team (John Conrad), said it best: 

An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem. 

iM Responsible For… 

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments 
• Developing and maintaining a deep technical knowledge of our iManage product suite 
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects 
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies 
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions 
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence 

iM Qualified Because I have… 

• A Bachelor’s degree in Computer Science or Information Technology 
• An advanced Knowledge of mobile connectivity solutions including Apple iOS application 
• The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues 
• A working knowledge of SQL database technologies 
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script 
• MCSE, MCP or MCSA certification 

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance related bonuses 
• Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role 
• Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols 
• Own your learning and growth within our career development support framework plus, access a huge range online learning library  
• Receive competitive benefits that include:  attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more! 

iManage Is Supporting Me By...  

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.  
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.  
• Rewarding me with an annual performance-based bonus.  
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.   
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.  
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.   
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.  
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

Please see our recruitment privacy statement for more information on how we handle your personal data. 

#LI-Hybrid