Senior Technical Writer

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more. 

Being a Senior Technical Writer at iManage means… 

You will be part of the iManage Enablement team that delivers and manages content across several mediums to help empower our customers and partners to be successful with iManage products and services. 

You are a detail-oriented, dynamic, and self-driven Technical Documentation, Business Process, and Persuasive Writer who will interface with various business leaders and subject matter experts (SMEs) across the organization to develop quality technical documentation and communications for iManage products and services. You will become an expert on product functionality, content design, and customer enablement best practices. 

You will get an opportunity to learn the iManage product suite and collaborate with stakeholders across the organization—including Marketing, Sales, Product Management, Cloud Operations, Professional Services, Customer Adoption, User Experience, Support, and R&D—to curate, develop, publish, and maintain learning resources that facilitate and promote product adoption. 

iM Responsible For… 

• Developing product documentation and communications content by understanding the product domain, product features, and our customers’ business needs. 
• Understanding the implementation processes and creating new business process templates, workflows, forms, and system/functional specification templates. 
• Identifying opportunities for improvement and updates to existing templates, workflows, and forms.
• Curating and mapping content based on the learning journey for various audience personas, for example: product users/knowledge workers, application and system administrators, iManage partners. 
• Getting under the hood of the product and developing an excellent understanding of the application functionality. 
• Collaborating with SMEs across our organization to ensure that the product documentation is comprehensive, accurate, and valuable. 
• Creating content solutions to address challenges faced by our customers, partners, and internal stakeholders. 
• Understanding and adhering to iManage content standards and processes. 

• Demonstrated interpersonal and communication skills (both verbal and written).
• Strong attention to detail.
• Problem-solving skills.
• Experience creating content that appeals and is valuable to targeted audiences.
• Experience creating content for SaaS solutions and a variety of types of software, for example: Cloud services, multi-tier applications, and database products including SQL.
• A basic understanding of programming to validate documentation.
• Skills required to organize and synthesize large amounts of complex information from various sources, and work in a fast-paced setting.
• Bachelor’s or Master’s degree in a related discipline.

Bonus Points If I Have… 

• Working knowledge of any of the following: iManage products, Jira, Confluence, Zendesk, Smartsheet.
• Experience working with and creating instructional materials for AI applications.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. 
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. 
• Own my career path with our internal development framework. Ask us more about this! 
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale! 

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.  
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. 
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.  
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

The overall US annual base salary range for this position is $103,000–$159,000. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.  

About iManage… 

iManage is dedicated to Making Knowledge WorkTM.  Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.   

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/  

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.

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