Innovation Consultant
United States
Full Time
Customer Experience
Experienced
Title: Innovation Consultant
Job Description: Providing consulting services across the full breadth of the iManage customer base (law firms, in-house legal departments, and corporate users) identifying opportunities, designing solutions, and driving successful adoption of the CiM platform. Acting as a trusted advisor, translating legal and business needs into practical technology solutions (bringing together legal process, emerging technologies, consulting services, and change-management). Acting as a facilitator in customer working groups, mediating customer/supplier conversations with the Delivery, Customer Success, and Value Orchestration teams. Self-managing a portfolio business across a number of concurrent consulting engagements. Developing customer specific deployment documentation for an enabled iManage technology - driving a shared understanding of the tech-stack between the customer and iManage Support services. Working closely with internal stakeholders (Professional Services, Support, Customer Success, Product, Marketing, and Sales) to assist in the resolution of technical inquiries relating to a given deployment. Working with internal stakeholders to build out scalable per-customer delivery programs, focusing on both business and technical workstreams. Working as a delivery consultant alongside iManage Professional Services (PS) in Early Access Programs, field testing delivery strategies ahead of wider PS and Partner deployment. Acting as an iManage ambassador and facilitator with Partners and Customers. Delivering internal and customer knowledge transfer sessions. Being a leading subject matter expert in iManage technologies, the wider legal technology landscape, and our role within it.
100% Telecommuting permitted from anywhere in the US except HI.
Job Requirements: Must have a Bachelors degree in Computer Science, Software Engineering, or Information Technology or a related field, plus 5 years of experience as a Technical Consultant, Sales Engineer, IT Product Manager, or a substantially similar position.
Required experience must include 5 years of experience with all of the following: implementing solutions in a legal technology environment i.e. working directly on-site or virtually with law firms; designing law firm information architectures such as bespoke interface design for law firm knowledge, business information solutions, and applied legal search at scale, including the ability to understand and use JSON to effectively diagnose errors when a flow fails; developing custom Python scripts for database migrations; consulting with customers on leveraging iManage’s API and to develop API-related customer documentation; AI based extraction and classification tools and direct application of LLMs in a legal context; participating and leading matrix teams comprising technical staff, lawyers, legal support staff, and executive leaders; success creating prioritized schedules of functional and non-functional requirements, identifying both articulated and unarticulated user needs; designing and delivering Cloud-based data integrations.
Salary: The annual base salary for this position is $172,500.00. Individual compensation for each candidate depends on factors such as qualifications, experience, and location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
Salary: $172,500.00 per year
Work Hours: 9 AM to 5 PM
Employer & Worksite: iManage LLC, 71 S Wacker Dr., Flr. 4, Chicago, IL 60606
To Apply: Send resume to [email protected] (Ref. No. 2531)
#LI-DNI
#BI-DNI
Job Description: Providing consulting services across the full breadth of the iManage customer base (law firms, in-house legal departments, and corporate users) identifying opportunities, designing solutions, and driving successful adoption of the CiM platform. Acting as a trusted advisor, translating legal and business needs into practical technology solutions (bringing together legal process, emerging technologies, consulting services, and change-management). Acting as a facilitator in customer working groups, mediating customer/supplier conversations with the Delivery, Customer Success, and Value Orchestration teams. Self-managing a portfolio business across a number of concurrent consulting engagements. Developing customer specific deployment documentation for an enabled iManage technology - driving a shared understanding of the tech-stack between the customer and iManage Support services. Working closely with internal stakeholders (Professional Services, Support, Customer Success, Product, Marketing, and Sales) to assist in the resolution of technical inquiries relating to a given deployment. Working with internal stakeholders to build out scalable per-customer delivery programs, focusing on both business and technical workstreams. Working as a delivery consultant alongside iManage Professional Services (PS) in Early Access Programs, field testing delivery strategies ahead of wider PS and Partner deployment. Acting as an iManage ambassador and facilitator with Partners and Customers. Delivering internal and customer knowledge transfer sessions. Being a leading subject matter expert in iManage technologies, the wider legal technology landscape, and our role within it.
100% Telecommuting permitted from anywhere in the US except HI.
Job Requirements: Must have a Bachelors degree in Computer Science, Software Engineering, or Information Technology or a related field, plus 5 years of experience as a Technical Consultant, Sales Engineer, IT Product Manager, or a substantially similar position.
Required experience must include 5 years of experience with all of the following: implementing solutions in a legal technology environment i.e. working directly on-site or virtually with law firms; designing law firm information architectures such as bespoke interface design for law firm knowledge, business information solutions, and applied legal search at scale, including the ability to understand and use JSON to effectively diagnose errors when a flow fails; developing custom Python scripts for database migrations; consulting with customers on leveraging iManage’s API and to develop API-related customer documentation; AI based extraction and classification tools and direct application of LLMs in a legal context; participating and leading matrix teams comprising technical staff, lawyers, legal support staff, and executive leaders; success creating prioritized schedules of functional and non-functional requirements, identifying both articulated and unarticulated user needs; designing and delivering Cloud-based data integrations.
Salary: The annual base salary for this position is $172,500.00. Individual compensation for each candidate depends on factors such as qualifications, experience, and location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
Salary: $172,500.00 per year
Work Hours: 9 AM to 5 PM
Employer & Worksite: iManage LLC, 71 S Wacker Dr., Flr. 4, Chicago, IL 60606
To Apply: Send resume to [email protected] (Ref. No. 2531)
#LI-DNI
#BI-DNI
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