Senior Business Consultant
Chicago, IL
Full Time
Customer Experience
Experienced
We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance.
Being a Senior Business Consultant at iManage Means…
You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements. You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients.
iM Responsible For…
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
About iManage…
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-DL1
#LI-Hybrid
Being a Senior Business Consultant at iManage Means…
You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements. You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges. You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients.
iM Responsible For…
- Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture
- Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements
- Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations
- Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor
- Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.
- Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery
- Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform
- Delivering knowledge transfer sessions to customers and other team members
- Presenting progress reports to the Project Manager or customer teams
- Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape
- Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork
- Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent
- Mentoring junior consultants when needed
- Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction
- Supporting case study development and provide lessons learned feedback to the project team
- Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management
- A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting; with a minimum of five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position
- Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage
- Excellent business analysis skills: having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements
- Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping
- Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.)
- Excellent client-facing skills, including workshop planning, delivery, and documentation
- Strong written/verbal communication skills with the ability to facilitate design discussions effectively
- A team-oriented mindset that allows me to build trusting relationships with my clients and peers
- Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision
- An understanding of, or direct experience of the legal industry or a professional services environment
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
About iManage…
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-DL1
#LI-Hybrid
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