iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work, while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.
Learn more at: www.imanage.com
Technical Account Manager
If your objective is to work for an organization that produces state-of-the-art technology in a collaborative work environment, then iManage deserves your consideration. Headquartered in Chicago, Ill., iManage is a management-owned company with offices in Chicago, Silicon Valley, London, Belfast and Bangalore., iManage is the leading provider of work product management solutions for law firms, corporate legal departments, and other professional services firms such as accounting and financial services. We are proud of our reputation for excellence and ability to deliver innovative, business differentiating results.
iManage is currently seeking a Technical Account Manager or “TAM” to join their Customer Success department in the Chicago office. This position reports to the Chief Customer Success Officer and will work with customers to ensure satisfaction, success and greatest possible return on investment of iManage products and services.
The TAM accomplishes their primary goals through a set of activities that are designed to be proactive, prescriptive and advisory to the customer’s technical and business requirements. As the assigned customer advocate, the TAM liaises customer issues, requests, and inquiries to the appropriate inter organizational department(s) and/or role(s). A successful TAM is an individual with the ability to leverage their deep technical understanding of the products, experiential business acumen and communication skills to effectively advocate for the needs of the customer to the organization.
Specific responsibilities include:
As an advocate, the employee is collectively responsible for:
Prescriptive customers activities include:
Experience - External:
This job requires:
Other qualifications include:
iManage is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.