Technical Account Manager
The Technical Account Manager (TAM) will work closely with customers to ensure their satisfaction and return on investment of iManage solutions. Technical Account Manager is the customer’s primary liaison into iManage and are accountable for identifying and directly addressing issues impacting customer success. The Candidate will engage resources across the entire organization (sales, product management, development, user adoption, and support). The Technical Account Manager will proactively expand adoption of iManage solutions within accounts by driving relationships at every level to influence positive change. In addition to the customer-facing activities, TAMs report key account metrics, provide insight to internal teams, contribute to TAM program development activities, and provide guidance and support to iManage partners.